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Here are several
case studies to
illustrate a few
of our more
challenging
projects.
Leading a
culture change
One large
global high-tech
company enjoyed
a great
reputation for
innovation but
got low marks
for management
practices. This
company’s
leadership
launched an
initiative to
develop the
People Skills of
supervisors,
managers and
directors
throughout the
company --
driving a major
culture change.
The widespread
rollout plan
required
seasoned
trainers with
the ability to
build People
Skills in highly
technical
individuals,
connect with
multiple levels
of management,
and promote
buy-in to the
overall culture
change.
Read the
complete case
study.
Building
internal
capabilities to
sustain
company-wide
best practices
One of the
oldest and most
successful banks
in the US
recognized that
to remain
competitive,
they needed to
establish
throughout the
company a set of
People Skills
representing
stellar sales
and service
practices. The
target audience
was huge and
varied and
included
tellers,
customer service
representatives,
branch managers,
middle and
senior managers.
An additional
challenge was
the bank’s
vision to have
the training
delivered by
their own line
management, who
in most cases
had no
professional
training
experience.
Read the
complete case
study.
Accelerating
development
through people
skills training
An
international
software company
recognized the
importance of
developing the
soft skills as
well as the
technical skills
of its managers
and individual
contributors,
but it did not
yet have a soft
skills
curriculum.
Read the
complete case
study. |
